Access and verification
Ask how to regain access, update contact information or complete an identity check.
Contact
Talk to the Tenardship team
Ask about the platform, account setup, documents or a payment question. Include enough detail for the team to identify the issue, but never send a password, one-time code or full card number.
For a complaint or suspected impersonation, write to the support address and describe the date, channel and account context. The specialist can route the matter to the appropriate team.
Request a callback
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Canadian contact details
The office address is 245 Kent Street, Ottawa, ON K1P 0B1, Canada. Contact support before sending formal correspondence or when you need to verify a provider.
Support hours are Monday to Friday, 9:00 a.m. to 5:30 p.m. ET, excluding public holidays. Time to answer varies with volume and the complexity of a request. A complaint or account-security matter may require additional identity checks and specialist review.
- [email protected]
- Department
- Client Support and Compliance
- City
- Ottawa
- Office hours
- Monday to Friday, 9:00 a.m. to 5:30 p.m. ET
Location map
The map marks the office address above.
What support can help with
Using the tools
Request an explanation of dashboard views, alerts, permissions and the calculator's assumptions.
Money movement
Ask about available methods, a pending withdrawal, applicable fees or required documents.