Withdrawal policy
A withdrawal request should be predictable: you need to know which route is available, what verification is required, when processing begins and which party is responsible for the final transfer.
1. Scope and agreement
This page explains the withdrawal principles presented on the Tenardship site. The binding terms for a funded account come from the legal provider holding or executing the transaction. Read those terms before depositing, because submitting a withdrawal later may not undo an earlier trade or change a bank's processing rules.
By requesting a transfer through a provider, you generally agree to its identity and payment checks. This website does not publish a provider-specific contract, so ask which entity receives the request and which procedure applies to your account.
2. Available destinations
Potential routes include a verified Canadian bank account, eligible refund to a card and a digital wallet supported by the account provider. A transfer to a crypto wallet or exchange may be possible only if the provider explicitly supports it and completes the necessary checks. The payment guide lists common example methods.
A provider may prefer to return funds to the original source before using another route. This can protect against fraud and comply with payment-network rules. A destination in another person's name may be rejected even when the account holder requests it.
3. Processing time
The example payment schedule shows bank and card routes at 1–5 business days and some wallet routes within 24 hours after approval. These are indicative windows, not a guarantee. A bank holiday, issuer delay, exchange congestion or identity review can lengthen the time before funds are available.
Ask when the processing clock starts: at submission, after approval or when a third party accepts the transfer. Keep the confirmation number and check the provider's status message before assuming a request has been completed.
4. Fees and expenses
The payment-method table uses “Free” for site-level example fees. A bank, card issuer, payment provider, conversion service or digital-asset network may still impose an external charge. Any provider fee and exchange rate should be shown before you confirm a request.
Compare the gross amount requested with the net amount expected to arrive. If a charge appears that was not disclosed, preserve the preview and statement and raise a complaint promptly. Read fees and pricing for the broader cost categories.
5. Limits
No verified minimum, maximum or daily withdrawal figure was supplied for this website. Limits can depend on the provider, method, account verification status and payment-network rules. A small balance may also be affected by the cost of converting or transferring an asset.
Ask for the applicable limit before depositing, especially if you expect frequent small withdrawals or a large one-time transfer. A limit should be stated in the provider's terms or confirmation flow rather than introduced only when you try to leave.
6. Identity and financial crime checks
The provider may need to confirm that the requester controls the account and that the destination belongs to the appropriate person. It may ask for updated identity evidence or an explanation of a transaction if its legal obligations require it. A new destination or unusual amount can trigger extra review.
Send documents only through a verified process. A request for a password, one-time code, recovery phrase or unrelated payment is not a legitimate identity check. Review the KYC and AML policy for the information categories and limits.
7. Delays or refusal
Common reasons include mismatched account names, incomplete documents, an unsupported destination, unsettled funds, a technical outage or a legal restriction. A provider may also need to investigate suspected fraud. These reasons should be explained where law and security permit.
If your request is delayed, ask which step is pending, which document or correction is needed and who will send the next update. Save copies of the request and status messages. A vague demand for an extra “release” payment should be treated as a fraud warning.
8. User responsibilities
Check the account number, wallet address, currency and recipient name before submitting a request. A transfer sent to the wrong address can be difficult or impossible to reverse. Keep your contact details current so that verification questions can reach you.
Do not allow someone else to direct your withdrawal or share access to your account. If you notice an incorrect destination, contact the provider immediately. Delays caused by wrong details may fall outside the normal processing estimate.
9. Cancelling or changing a request
A pending request may sometimes be changed before the provider submits it to a bank, card network or exchange. Once execution begins, cancellation may no longer be possible. The provider should explain the status and any new confirmation needed for a revised destination or amount.
Do not submit duplicate requests to try to speed up a pending one. That can create conflicting instructions or an unnecessary review. Use the original reference when you ask for a change.
10. Support
For a website question, contact [email protected]. Published support hours are Monday to Friday, 9:00 a.m. to 5:30 p.m. ET, excluding public holidays, and response time depends on the request. For an active funded account, also use the legal provider's withdrawal support route.
Include the request reference, date, amount, method and status shown. Do not email complete banking credentials. If a response does not resolve the issue, use the complaints process.
11. Changes to this policy
We may update this information when the site or a documented provider process changes. The current version becomes visible when published. A new website summary does not retroactively replace a binding provider agreement for an earlier transaction.
Before each significant withdrawal, recheck the provider's live terms and the details displayed in the confirmation flow. Keep a copy of the applicable terms if timing, fees or limits matter to your decision.