Frequently asked questions
Use these answers to understand the website and prepare better questions for the legal provider of any funded account. They are general guidance, not a substitute for the provider's agreement.
1. How to use this FAQ
Begin with the topic that affects your next action: account access, fees, a feature, risk or a payment. If an answer depends on a provider-specific term that is not published here, ask for it in writing before you fund.
Keep the risk, security and payment pages available as you compare answers. A single short response should never be used to override a fuller contract or an important warning.
2. General use
How do I register?
Use the registration form and give accurate contact details. A manager may call to explain the next steps. Registration itself does not require a trade or make an investment suitable for you.
Do I need experience or a desktop computer?
The information pages and account discussion are intended to be understandable to a beginner, and the site works on a phone. Experience is still useful when evaluating a strategy. Ask for an explanation of any tool you do not understand before enabling it.
What should I ask before funding?
Ask for the legal provider's name, registration where relevant, custody terms, fee schedule and withdrawal policy. Confirm the payment destination in its authenticated interface. Do not rely only on a caller's statement.
3. Fees and results
Where are fees shown?
The fees page lists the main categories and an illustrative tier comparison. The provider's live order preview and contract control the binding amount. Check spreads and third-party charges as well as an explicit commission.
Does the calculator show what I will earn?
No. It is an illustration based on selected inputs and assumptions. Markets can move in another direction, and costs can change the net outcome. Do not plan essential expenses around its output.
Is there a guaranteed minimum return?
No trading return is guaranteed. A strategy can lose value or the full amount at risk. Review the risk disclosure before choosing an amount to commit.
4. Features and platform use
What does the analysis tool look at?
It can organize information such as price, volume, volatility and recent movement. A model can summarize patterns quickly, but its conclusion may be wrong or delayed. Compare a meaningful signal with current source data before acting.
Can I change alerts or pause a connection?
Where a feature is available, review its settings and permissions in the account interface. Keep a record of changes and know how to revoke an API key at the source provider. A pause may stop new automated actions without changing an existing position.
Do I have to use every automated function?
No. Choose a workflow that fits the question you are trying to answer. A read-only view may be enough for monitoring. Do not grant trading or withdrawal permissions merely because a tool offers them.
5. Risks
Can a protective rule prevent all losses?
No. A volatility pause may limit some activity, but price gaps, slippage or an outage can still produce losses. Know exactly what a rule does and where it is executed. Avoid treating a safety label as insurance.
What if the market is open but I cannot sell?
Liquidity can be thin or a venue can restrict orders. The price displayed may not be available for your quantity. Check the order book, provider status and order type, and avoid sending repeated orders without confirming the first one's status.
6. Security and the account
Who holds my funds?
That depends on the legal provider and account structure. Ask for the entity's name, custody arrangement and agreement before funding. This website does not claim to be a bank, a CIRO member or a custodian merely because it displays account information.
What if I receive an unfamiliar login alert?
Open the service directly from a verified address, change the password and revoke unfamiliar sessions. Protect the linked email account and contact the provider. Do not follow a suspicious alert link or share a one-time code with a caller.
Should I give an API key withdrawal access?
Not for market viewing or ordinary analysis. Grant the least authority the feature needs and remove old keys. If a service insists on broad permissions, ask why and consider whether to connect it at all.
7. Help and support
How do I ask for help with a setting?
Write to [email protected] with the feature name and what you expected to happen. A screenshot can help if it excludes passwords and sensitive payment details. Keep the response so you can compare it with the provider's terms.
What if a withdrawal is delayed?
Check whether the request is approved, pending identity review or with a payment provider. Save its reference number and ask the legal account provider which step remains. If the answer is inadequate, use the complaints process.
How do I report a suspicious caller?
Do not share any more information. Note the number, time and request, then contact the address on this site independently. If you sent money, contact the bank, card issuer or exchange immediately.
8. Further reading
The getting-started guide explains the account path step by step. Crypto basics introduces digital assets and volatility. Security covers access and API keys, while Risk disclosure covers the main loss scenarios.
For a funded decision, also read Fees and pricing and Withdrawal policy. Ask the provider for its own contract and current schedules because a website summary cannot replace them.