Privacy Policy
This policy explains how the Tenardship website handles information submitted through its forms and generated by a visit. It is written for Canadian visitors and should be read with the privacy notice of any separate account provider.
1. Definitions and scope
“Personal information” means information that identifies a person or can reasonably be linked to one. “Inquiry” means a form submission or message asking about the site, account setup or support. “Provider” means a separate legal entity that may open, operate or hold a financial account.
This policy covers the website at https://tenardship.org and its inquiry forms. It does not silently replace the privacy terms of a bank, exchange, dealer or payment service that you choose to use later.
2. Information you provide
A registration or contact inquiry can collect your first name, last name, phone number, email address and the substance of your request. You may also provide preferences or account context in a message. Do not include a password, one-time code, recovery phrase or full card number.
If the team needs identity evidence for a regulated account, the legal provider should explain a separate, secure collection process. This website does not ask you to upload identity documents through the ordinary inquiry form.
3. Usage and technical information
When you visit, the server can receive an IP address, browser and device information, referring page, requested URL, time and error or security logs. The calculator may use IP-based geography to choose a display currency and retrieve rates. These data help deliver the page, detect abuse and diagnose failures.
The site's analytics slot is inactive until a valid Google Analytics identifier is configured. If analytics is later enabled, this policy should be reviewed before activation to explain the exact service, cookies and choices available to visitors.
4. Cookies and local storage
Essential browser storage may support form operation, security and retention of campaign information associated with an inquiry. A cookie can identify a browser session without necessarily identifying a person by name. You can control cookies through your browser, though blocking essential storage may disrupt a form.
We do not use a cookie's existence as proof of consent for unrelated marketing. If a non-essential tracking service is introduced, the site should explain it and collect any consent required by the visitor's jurisdiction before relying on it.
5. Controller and processors
Tenardship is the contact point for questions about information submitted on this website. Technical services may process information on our behalf to host pages, deliver form submissions, protect the service or respond to inquiries. A separate account provider is responsible for its own collection and decisions.
Ask [email protected] if you need to identify the organization that controls a particular record. A brand and a legal account entity can be different, so the response should identify the correct party rather than assuming every record belongs to the website.
6. Purposes of processing
We use inquiry details to respond, arrange a requested callback, explain the account workflow and keep a record of the conversation. Technical records help deliver the site, maintain security, prevent abuse and investigate errors. Where necessary, information may support compliance with a legal obligation or a complaint.
We should not use an identity document, payment detail or support message for an unrelated purpose just because it was supplied. A new use requires an appropriate legal basis and a clear explanation to the affected person.
7. Legal bases and marketing choices
Canadian privacy law generally expects meaningful consent for collection, use and disclosure of personal information, subject to permitted exceptions. Responding to a requested inquiry and maintaining a secure service can also involve contractual or legitimate operational purposes. The exact legal analysis depends on the entity and province involved.
If separate marketing messages are offered, consent should be requested distinctly where required. You can ask to stop such messages by contacting [email protected]. A request to stop marketing does not necessarily stop a message needed to complete your active support request.
8. Retention
Inquiry contact details and correspondence should be kept only while needed to answer the request and manage a reasonable follow-up or complaint period. Security logs should be held only long enough to diagnose abuse and meet any applicable legal duty. No verified fixed deletion schedule for the supplied form backend was provided, so this policy does not promise an exact number of months.
| Record category | Purpose | Retention criterion |
|---|---|---|
| Inquiry name, email, phone and message | Respond and manage a follow-up | Until the inquiry is closed and any reasonable complaint or legal preservation period ends |
| Security and access logs | Detect abuse and diagnose incidents | Until the investigation window or applicable preservation duty ends |
| Campaign or referral parameters attached to an inquiry | Understand the source of that request | No longer than the linked inquiry record is needed |
| Provider identity and transaction records | Meet the provider's legal and account duties | Under the provider's separate policy and applicable law |
A separate financial provider may be legally required to retain identity and transaction records longer than a website inquiry. It must disclose its own retention rules. You may ask what records of your inquiry remain and why they are still needed.
9. Transfers and service providers
Information may pass to hosting, form-processing, communication and security vendors needed to operate the site, and to an account provider when you request a handoff and it is appropriate to do so. We should limit each recipient to the information required for its task and use contractual or technical controls to protect it.
Some vendors may process information outside your province or Canada. In that case, local law in the receiving place may permit access by authorities. Ask for the specific provider and location details relevant to your inquiry if you need to assess that risk.
10. Disclosure required by law
Information may need to be disclosed to a regulator, court or law-enforcement body where a valid legal requirement applies. A provider handling a funded account may have separate reporting duties relating to identity and transactions. We should assess a request before disclosing and limit the information to what is lawful and necessary.
We do not sell an inquiry merely because a visitor asked a question. If a future business arrangement changes who receives data, the site should explain the change before collection where law requires.
11. Security safeguards
Appropriate safeguards include transport encryption, access controls, limited staff permissions, monitoring and secure handling of support requests. The strength of a safeguard should match the sensitivity of the information. No online system can promise absolute protection against every attack.
Protect your own email and device, use strong passwords and report suspicious messages. If you believe information sent through the site has been misused, contact [email protected] with a safe callback method and the relevant date, without repeating sensitive secrets in the message.
12. Your rights and requests
You may request access to personal information held about you, ask for an error to be corrected and challenge a use you do not understand. You can also ask for deletion or withdrawal of consent where law allows, recognizing that some records may need to be retained for a legal, security or complaint reason.
Send a request to [email protected] and describe the inquiry or account it concerns. We may need to verify your identity before disclosing a record. If another provider controls the record, we should direct you to that entity or explain the handoff.
13. Analytics and advertising
This delivered site has no active Google Analytics identifier and does not load an advertising pixel through its authored pages. The form backend may preserve campaign parameters supplied in a visit so the team can understand the source of an inquiry. Those values should not be treated as evidence of consent to unrelated advertising.
If analytics, retargeting or advertising tools are added later, this section needs a concrete update naming the service, data shared, retention and visitor choices. The existence of a configuration slot does not by itself activate tracking.
14. Third-party sites and children
A link to a map, exchange, payment service or regulator can open a site governed by another policy. Read it before sharing information. We do not control its collection merely because the link appears on this website.
The site is intended for adults considering financial tools. We do not knowingly seek inquiries from children. If a parent or guardian believes a child's information was submitted, contact us so the record can be reviewed and handled appropriately.
15. Changes and contact
We may update this policy when the site, provider relationships or applicable rules change. The current version is published here. A material new use of information should be explained before it begins, with any consent required by law obtained separately.
For a privacy question, access request or concern about this website, write to [email protected]. Include the email address used in the inquiry and the nature of your request. Avoid sending identity documents until a secure verification method has been explained.